【北京市】【CommVault】【技術(shù)支持-接線生】

suecommvault

公司簡介：CommVault有著一體化的前瞻視野，并堅(jiān)信一定有“更好的方式”來滿足當(dāng)前和未來的數(shù)據(jù)和信息管理需求——這一堅(jiān)定的信念一直引導(dǎo)著CommVault開發(fā)一體化信息管理（Singular Information Management）解決方案，為復(fù)雜存儲網(wǎng)絡(luò)提供高性能的數(shù)據(jù)保護(hù)、一致的可用性和簡化的數(shù)據(jù)管理。CommVault獨(dú)有的一體化平臺構(gòu)架使企業(yè)機(jī)構(gòu)能以前所未有的方式有效控制數(shù)據(jù)增長、成本和風(fēng)險(xiǎn)。CommVault的Simpana軟件模塊被設(shè)計(jì)用于無縫協(xié)同地工作、共享統(tǒng)一代碼和公共功能集，提供最高級的數(shù)據(jù)備份、歸檔、復(fù)制、搜索和資源管理。每天都有更多的公司在使用我們的產(chǎn)品，因?yàn)樗麄儼l(fā)現(xiàn)只有CommVault能夠提供如此無與倫比的高效率、高性能、可靠性和控制力。
更多信息請?jiān)L問www.commvault.com/ www.commvault.com.cn(中文)，CommVault公司總部位于美國新澤西州OceanPort。

聯(lián)系方式：
QQ 22436133
Email aye.cv@commvault.com


職位名稱：技術(shù)支持-接線生

職位介紹：Job Description
CommVault has an outstanding career opportunity for an entry level Front Line engineer located in Beijing, China .This is an excellent opportunity for you to be part of CommVault technical customer support team to provide phone support to our growing customer base. The ideal candidate will bring a hard work ethic, customer interaction, good communication skills and a desire to learn to this fast paced and rapidly growing organization.
Position Responsibilities include:
•        Be the first point of contact for customer calls and emails in English and Mandarin.
•        Confirm the client is under contract, incident details and contact information
•        Review ticket history for immediate resolutions to incident
•        Dispatch and coordinate incidents to correct focus group
Position Requirements include:
•        1-2 years of customer support experience
•        Knowledge of Microsoft Operating Systems and Office(Word/Excel/Powerpoint/Outlook).
•        Basic understanding of network topologies
•        Ability to read and understand network design documents
•        Ability to multi-task and exceptional time management skills
•        Associates or Bachelors degree in Computer Science or technical field preferred
•        Fluent English skills.