EMC 熱招 資深技術(shù)支持工程師和解決方案工程師 工作地點(diǎn):上海

65481281

大家好,又給大家?guī)��?lái)新職位了.

目前EMC 資深技術(shù)支持工程師和解決方案工程師 熱招中.

工作地點(diǎn): 上海楊浦區(qū)創(chuàng)智天地

具體要求如下. 如果感興趣,請(qǐng)投遞簡(jiǎn)歷至vivian.ye@emc.com

Title: Principal/Senior Technical Support Engineer
Job Description:
Who we are?
EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you'll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable.

We believe that information is a business’s most important asset. Ideas—and the people who come up with them—are the only real differentiator. Our promise is to help you take that differentiator as far as possible. We will deliver on this promise by helping organizations of all sizes manage more information more effectively than ever before. We will provide solutions that meet and exceed your most demanding business and IT challenges. We will bring your information to life.

Why EMC?
Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud.
When you choose EMC, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment

EMC Customer Service Center seeks a well performed Technical Support Engineer to make things work.
What does Customer Service Center do?  
EMC support delivery model are Global Customer Service Centers. We have built and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ireland; Tokyo, Japan; and Sydney, Australia. It aims to address customer density, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth and product abundant, we cover different EMC product lines and provide multiple-languages technical support, including English, Korean, Japan and Mandarin.
What do we need from you?
•Deliver a professional technical service to our customers
•Constantly help EMC achieve business goal
•Commit to help customers by quickly and effectively isolation technical issues.
What’s a typical day look like?
When it comes to talk Technical Support Engineer daily work, first thing in the morning we could have a good chance to review world-wide cases status in the queue. And know the propriety that day. Then we will discuss with colleagues cross world-wide and understand critical case background to fix out what we will do and our propriety today. You will handle the assigned case by diversified ways, such as telephone, mail and webex. Definitely, we are not an alone people when handle trouble shooting and escalation. There is a big technical expert team here that you could rely on to help you fix issues. On the other hand, with several years accumulation, there are a plenty of playbook for your reference.
Do you hear a scary sound and run toward it? Talk to us.
Qualifications and factors for success:
•Working Experience:3+
•Education Requirements:  Bachelor of Science Degree in Computer Science, Engineering or equivalent industry related experience.
•Excellent communication in oral and written English
•Be familiar with at least one of OS (Linux/Unix/Wins)
•Be familiar with network, preferred candidate with CCNA/CCIE certification
•Ability to deal with customers technical issues by mail/phone and WebEx

Related tech forum link
•EMC中文技術(shù)論壇
•EMC 中國(guó)官方網(wǎng)站

職位2: Senior Solution Engineer
1. 英語(yǔ)口語(yǔ)較好，能夠和總部日常電話及郵件的溝通
2. 歡迎有網(wǎng)絡(luò)工程師背景人員申請(qǐng)
3. 對(duì)客戶環(huán)境熟悉
4. 對(duì)于WINS AD 熟悉

General Summary

Work with an experienced team of engineers and business professionals focused on unstructured data solutions. Primary focus will be on designing solutions that help customers manage and access their unstructured date. Efforts will focus on the testing and validation of strategic solutions that span EMCs product line. Assist with the delivery of validated reference architectures and setting direction for the future of unstructured data solutions.

Principal Responsibilities
•Become a key contributor to the team with experience and desire to grow into increasingly challenging technical, business and leadership roles.
•erform practical and functional testing of business processes associated with shared storage systems. Analyze performance results and establish recommendations for system design and configuration. Identify best practices and requirements for to improve or enhance solutions.
•Work with technology peers to establish testing procedures and methodologies
•Constantly assess and provide feedback to management on the issues with existing solutions or products and influence future designs.
•Create and review Solution requirement documents, solution deployment guides

Skills
•Required 3+ years of experience in file system architecture and implementation of enterprise file systems solutions.
•Required 2+ years of experience dealing with and EMC IP based storage systems or any one of the major storage vendors product
•Should be able to demonstrate proficiency in one or more of the following technologies: “Network management”, “Windows Server and security administration”, “File System internals”, “IP based storage”, “File Security”, “Big Data”, “File Systems reporting and analytics”.
•Good communication skills.
•Ability to work independently and take direction.
•Good documentation skills. Should be able to organize and document observations and capture those as part of reference architecture or requests for enhancement.
•Sound knowledge of Ethernet networking and performance testing concepts.
•Knowledge of commonly available storage benchmarks like IOMeter, FIO, or file system assessment tools.
•Solid understanding of FC / iSCSI protocols, NFS / CIFS protocols and storage stack overall.
•Knowledge of enterprise applications like Oracle Database, MS SQL Database, Messaging applications like Microsoft Exchange, Hadoop is a plus.
•Knowledge of low latency storage software stack like Infiniband and is a big plus.
•Working knowledge of scripting languages like PowerShell, PERL, Python, and AWK/SED is a plus.