- 招聘 : 算法研發(fā)
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本帖最后由 telecom_hr 于 2013-05-24 17:10 編輯
本人是從事獵頭工作的，目前全國各地有大量通信類招聘職位，包含研發(fā)經(jīng)理，項目經(jīng)理，軟件開發(fā)工程師，測試工程師，硬件工程師，F(xiàn)PGA，Soc，構(gòu)架師，技術(shù)支持等，詢問全國各地職位情況請發(fā)郵件至lrbwmy@sina.com，謝謝！
目前受北京美資網(wǎng)絡(luò)安全公司（介紹：全球領(lǐng)先的整合Web、信息和數(shù)據(jù)安全防護解決方案提供商，總部位于美國加利福尼亞州的圣地亞哥，在北美、歐洲、中東、亞太、非洲擁有數(shù)十個分支機構(gòu)。）的委托招聘以下職位，具體職位要求參照職位索引，請有興趣同時符合要求的候選人盡快將簡歷投遞至lrbwmy@sina.com，詢問公司信息等具體情況也請發(fā)郵件至該郵箱，該職位較急，如發(fā)郵件，我會盡快回復(fù)，謝謝！
Technical Support Specialist--1人：北京
Job Summary
Answer telephone or written inquiries from customers and select third-party products,analyze software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions, maintain records of customer contact to track customer history and report recurring problems to software development group, escalate complex issues to appropriate functional team and perform special projects as assigned.
Essential Functions
• Provide technical support via phone and email for software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found.
• Document all technical inquiries and customer-reported problems in the customer tracking database, including the nature of the inquiry, and the resolution recommended.
• Multi-task, prioritize and organize all calls and e-mails sent to you and assigned to you.
• Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, customer registration and problem escalation.
• Maintain an electronic record of technical information to research possible solutions to customer-reported problems.
• Conduct user satisfaction surveys, and provide recommendations on process refinements to support the findings.
• Contribute potential technical workarounds or resolutions via interaction in technical discussions and via knowledge base documentation.
• Perform special projects and duties as assigned.
Requirements
• Strong understanding of customer-support standards and processes, including problem resolution, in an end-user computing environment.
• General knowledge of Microsoft Office and experience creating procedural documentation.
• Thorough understanding of how computers operate, including familiarity with hard-drives, memory, networks, and other hardware.
• Basic understanding of TCP/IP, Firewalls, Routing, Network Administration, Proxy Servers, DNS/DHCP, Windows 2000, NT, Directory Services.
• Commitment to providing exceptional customer service and providing measurable results that demonstrate quality customer care.
• Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
• Ability to follow through on both verbal and written instructions and effectively adhere to company and department procedures.
• Ability to multi-task, prioritize and organize multiple projects/tasks concurrently while meeting required deadlines.
• Strong cognitive skills including analysis, problem-solving, attention to detail with ability to resolve basic and complex technical problems and handle customer requests.
• Ability to work independently and as part of a team in a customer-driven, fast-paced environment.
• Bachelor’s degree in Information Systems, Computer Science, or related degree required.
• 3 years’ customer service experience in a professional industry, in an end-user computing environment, utilizing effective phone and email communication skills.
• Experience with some of the following: TCP/IP, Firewalls, Routing, Network Administration, DNS/DHCP, Proxy Servers, Windows 2000, NT, Novell, Directory Services, SQL, Unix, Linux, Solaris. Prefer strong experience in one or more of the following areas: Cisco and Checkpoint firewalls, Microsoft Proxy/ISA Server, SQL Server.
• Certifications and/or coursework in some of the following areas: TCP/IP, Firewalls, Routing, Network Administration, DNS/DHCP, Proxy Servers, Windows 2000, NT, Novell, Directory Services, SQL, Unix, Linux, Solaris.
• Strong written and verbal communication skills in English and Chinese. |
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發(fā)表于 2013-05-24 17:10
