oracle招聘 x86 server硬件支持工程師（英文支持），有意者聯(lián)系我 jiagang.sun#oracle.com。
base: 北京
As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines. These support requests will come in various forms not limited to live phone calls and electronic means. The solutions you present to the customer will often take time to develop through research, collaboration or problem replication.
Candidate Requirements:
Fluent written and spoken English required with secondary languages a plus (Mandarin etc)
Effective time management skills
Knowledge, Understanding & Experience working within Service Level Agreements (SLA)
Escalate calls to the appropriate level, in a timely manner
Escalations include accurate and complete information
Effective work prioritization skills to ensure highest level of customer service and timely response
Effective team player
Knowledge of Oracle X86 server products is required
Ability to learn and integrate new technologies in a fast-paced environment
Highly developed troubleshooting and diagnostic skills
Other duties as assigned
Hands-on and remote troubleshooting experience with server products, hardware and software, system level troubleshooting skills and or operating system administration skills (Solaris, Windows, Linux, etc).
Experience with one or more of the following is a plus:
X86 and X64 server products
Networking technologies (optimal)
Operating systems: Windows, Linux, Solaris etc
Heterogeneous platforms and networking skills (optimal)
Qualification Requirements:
One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a?.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
